We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item is not reported as damaged within 48 hours of receipt the request will no longer be valid
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as under wear of any sort, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item with a voucher code we will provide. All exchange courier is paid for by the returnee. That means you send the item back to us and pay for shipping to receive the exchange item back.
Kindly note that all the items we sell are directly from the johannesburg CBD. The main policy with all the vendors is a no return policy and some do not accept exchanges. So what we have done to meet our clients half way is to allow for easy exchanges and we also issue store refunds. What this means is that you may receive a refund in the form a coupon to the value of the item purchased. Please contact firstname.lastname@example.org to facilitate this transaction